Requesting Technology Assistance

From time to time students will require assistance with issues concerning the College’s network environment or technology. There are several ways to request help:

• Campus community members can visit the ITS Technology Support Center in 762 W Main for assistance. It may be necessary to leave your computer and power supply. All issues are addressed in the order they are received and repair can take several days to complete. For laptop or tablet device systems, you must bring the power supply for us to serve you best.
• ITS suggests that the primary method one employs for non-emergency issues is to enter a helpdesk call directly or email your issue. One can access the online Helpdesk at http://helpdesk.centre.edu or email helpdesk@centre.edu. The online entry or email message will automatically be captured by the database, which is checked regularly by ITS staff.
• Users can also report problems to the ITS department by telephone – ext. 5575. Placing such a call does not guarantee that a technician is available to resolve a problem immediately. This process only provides an alternate method for entering a call into the database. You may be asked to bring your computer and power supply to the ITS offices or to enter an online call, depending on the nature of the issue.

To ensure a prompt response when opening a ticket, include as much information as possible. If you receive an error, try to copy the information or provide a screen shot if possible. If you are using a lab machine, please indicate, to the best of your ability, which machine the issue occurred on. The more information you are able to provide, the faster ITS will be able to provide a solution.